Shipping & Returns
Delivered with care, handled with intention.
🌿
A Seamless Experience, From Our Studio to Your Door
At Aura Swallow, every order is carefully prepared and thoughtfully packaged to ensure it arrives in perfect condition.
We believe the experience of receiving your piece should feel as special as the piece itself.
✈️ Delivery Time
Processing Time
All orders are processed within 3–5 business days.
During high-demand periods or new collection launches, processing times may be slightly extended.
Delivery Time
Estimated delivery time varies by destination:
- United States: 7–12 business days
- Europe: 7–15 business days
- Canada: 7–15 business days
- Australia & New Zealand: 8–15 business days
- Other regions: 7–20 business days
Please note that delivery times are estimates and may be affected by customs or local courier delays.
Tracking
Once your order has shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to activate.
📦 Thoughtfully Packaged
International orders may be subject to import duties or taxes depending on your country’s regulations.
These charges are determined by local customs authorities and are the responsibility of the customer.
🌍 Customs & Duties
International orders may be subject to import duties or taxes depending on your country’s regulations.
These charges are determined by local customs authorities and are the responsibility of the customer.
↩️ Returns & Exchanges
Returns
We accept returns within 14 days of delivery.
To be eligible, items must be:
- Unworn and unused
- Returned in original condition
- In original packaging
Items that show signs of wear or misuse cannot be accepted.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, we recommend returning the original product (if eligible) and placing a new order.
Non-Returnable Items
For hygiene and quality reasons, the following items are not eligible for return:
- Customized pieces
- Final sale items
- Gift cards
💬 Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Please include photos of the item and packaging so we can resolve the issue promptly.
We will always work to find a fair and appropriate solution.
🤍 A Thoughtful Policy
We design every piece with care and intention.
We kindly ask our customers to order thoughtfully, as each return involves environmental and craftsmanship resources.